JUELL™ 3D Frequently Asked Questions
Browse through our list of most frequently asked questions. If you still have more questions, please call our customer support specialists: 580-319-7650 or (800) 243-7372 Or email us: info@parkedentalresearch.com
Do you provide online and/or in person training and support?
Yes. With all printer purchases, we walk you through the set-up process over the phone and offer 4 hours of online training. Additional training hours and in person set-up and trainings are available for additional fees.
How do I download the proprietary software?
Actually, the software comes pre-installed on the laptops that we sell to accompany our printers. If you want to use your own computer, we will set up a time to install the software remotely and configure your computer for the best possible compatibility. When new software updates become available, just call the JUELL™ support line and we will update it for you remotely.
Will the JUELL™ 3D-3 be compatible with my current software?
If you have the JUELL™ 3D-2 and are upgrading or adding a JUELL™ 3D-3, there are no compatibility issues with the software.
What are the specifications of the printer?
View our Technical Specifications here.
What are the software specifications?
Our software is designed to run on Windows 7 or 10 platform (64 bit). 1920 x 1080 resolution or better (32-bit color depth recommended)
Do I need to purchase the laptop to use the JUELL™ printer?
No, but you will find it easier and more convenient to have a dedicated computer for your 3D printing needs. Don’t have an extra computer just sitting around? Our laptops are the perfect companion to our JUELL™ 3D printers. They are affordably priced and they come with the necessary software already installed.
What is your return policy for JUELL™ 3D printers?
We allow returns of unopened products within 30 days of purchase. Just call us for a Return Materials Authorization (RMA) number. There will be a 15% restocking fee. Damaged, opened or expired product will not be accepted.
Do you offer an extended warranty?
We offer a service/support program including reduced costs for additional training, phone support, on-site repairs, software upgrades, parts, and resin. This plan covers parts and services not covered by the 1-year warranty. View/Download the Service/Support Program.
Downloadable Resources
Downloads for More Information
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Video Resources
JUELL™ 3D Tutorial Videos
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1 Electronics Setup Config | Watch Now | |
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2 Assemble Membrane | Watch Now | |
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3 Install Membrane Plate | Watch Now | |
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4 Install Build Plate | Watch Now | |
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5 Build Plate Positions | Watch Now | |
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6 Prep for Build | Watch Now | |
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7 The Build | Watch Now | |
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8 Clean and Curing | Watch Now | |
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9 Adjust Part After Measuring | Watch Now | |
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10 Cleaning Printer | Watch Now | |
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11 Focus DLP | Watch Now | |
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12 Realign Build Plate | Watch Now |